Although the Good End is still a few days away, Walmart’s Irresistible End ended a few days ago; However, for the brand, the complaints related to the bad labeling of the price of the products do not seem to end.
And now, some reports from social networks indicate that a group of clients demanded in a branch of the firm that the wrong labeling be respected in the price of a bottle of tequila that was sold for just 19 pesos.
This happened last night in a Walmart store located in Macroplaza Estadio, Morelia, where a group of seven customers detected that a batch of José Cuervo Especial 990 milliliter bottles was offering each unit for just 19 pesos.
In this way, as reported by some local media, the buyers who detected the error, asked Profeco for help so that the store respected the price, because the sale of the product was denied by the managers of the company.
Citing a client involved in the event that occurred on Tuesday night, media such as Quadratín reported that upon finding out about the error, they ordered a change in the price per bottle from 19 to 169 pesos; however, shoppers indicated that they would not leave the store until Profeco authorities arrived to get the store to validate the first price presented by Walmart.
Given the refusal of the sale, the annoyance of consumers and their decision to stay in the store until the situation is resolved, the managers of the branch requested the presence of elements of the Ministry of Public Security (SSP), although apparently they did not need to take any action.
#EnVideo | Tequila at 19 pesos, in Morelia! 😱🥤
The # BuenFin2020 could not end without the typical mistakes in prices, as happened in @Walmart of Macroplaza Estadio, with a José Cuervo Especial, of 990 milliliters. 😋
ℹ️: 👉 https://t.co/2UyYohduU2 pic.twitter.com/cZ0CfSucMo
– Quadratín Michoacán (@Quadratin_) November 18, 2020
With this case, and even though the promotional season for Walmart is over, it is clear that the firm continues to talk about issues related to complaints to Profeco.
A few days ago, statements issued by the owner of Profeco, Ricardo Sheffield Padilla, for Millennium, indicated that in the first days of the Good End Walmart (which should be noted does not participate in the Good End but has its own discount strategy, the Irresistible End), Liverpool and Office Depot, are the companies that report the most complaints for part of consumers, where the frequent complaint is the breach of the advertised promotions.
The representative of Profeco assured that so far Profeco has given 1,400 consultations, agreed to 215 telephone conciliations with 75 complaints still in process and 49,000 inquiries on the Who’s Who in Good End Prices portal.
“The products with the most complaints are screens, clothes, shoes; the providers with the most complaints are: Walmart, with 98; Liverpool, with 29 and Office Depot, with 17; the states where the most complaints have been filed are: Mexico City, with seven; Jalisco, with four and Querétaro, with four ”, he highlighted for the aforementioned media.
As for the reasons behind these complaints for brands like Walmart, Liverpool and Office Depot , the owner affirmed that the not immediate delivery or in the promised time, prices that are not fulfilled and unclear payment conditions, are the main ones.
“One of the complaints is that they do not deliver the merchandise immediately, some show a price, but when they pay, for paying with a credit card they do not want to respect the price and the offer does not say that it is only payment in cash” he claimed.
The Merca2.0 team contacted the Walmart México team to obtain a position on the matter regarding the resolution of this case and we are awaiting a response.