The so-called “double call scam” aims to make its victims change phone companies and is affecting customers of different operators.
The OCU reports that the name of this institution is being used to scam people through phone calls. Likewise, the police and the different operators in Spain warn about this case of vishing.
This scam is made up of an elaborate plot in which two consecutive calls are used to convince the person to change operators. The first call claims to be your company with which you have contracted the telephone line and other services.
In that first call, the victim is informed of an imminent increase in the rate he is paying, between 15 and 20 euros, as explained by the users already affected. Of course, this is a hoax, scammers want to scare that person. Once they have scared that person, they make the second call.
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On that second call scammers pretend to be a different operator which offers a much lower rate than the first one, they even claim to be recommended by the OCU as the best option for customers. However, it is all a hoax.
The OCU asks us to let’s be suspicious if..:
We received two calls in the same day from two different companies on the same matter Your operator informs you of a rate increase over the phone. These announcements are usually indicated in writing along with the monthly invoice. The increase is greater than 10 euros. The price increases are usually around the euro or 5 euros maximum. The notice is imminent. These types of notices, in addition to being in writing, must be made 30 days in advance. The company that makes the offer on the second call is not identified or use the OCU as collateral. We owe as much information as possible to that company before giving them our data.
Cybersecurity experts advise not to give any personal information over the phone and not to accept offers, no matter how attractive, without checking that information by other means. Scammers often dodge key data, call claiming to be our operator, but do not say the name of the company or do not know our data, which may indicate that we are not really their customers.
In the event of any suspicion of fraud or theft of our data, it is important to contact the authorities and report the event.