The ENRE determined that most of the claims for the billing of the Edenor and Edesur service are rooted in the application of Unregistered Consumption (CNR)
The National Government prohibited Edenor Y Edesur that cut the electricity supply to a group of users due to problems in billing the service. After receiving several complaints, and before complaints from the Ombudsman’s Office of the City of Buenos Aires, the Ombudsman’s Office of Avellaneda, and the Ombudsman’s Office of Pilar, the National Electricity Regulatory Entity (ENRE) determined that most of the claims for billing the service of both electric power companies are rooted in the application of Unregistered Consumption (CNR) and that said distributors “They do not respect the requirements” in order to apply such charges.
Complementary invoices for the recovery of CNR can be issued by distributors when energy values have not been registered or have been measured in excess or in defect, either due to deficiencies inherent to the metering equipment, or by verifying facts that lead to presumption measurement irregularities. However, the ENRE evaluated that the regulation that establishes the specific requirements to allow this inclusion, is not respected.
Faced with this situation, the regulatory entity ordered, through the Resolution 37/2021 published this Thursday in the Official bulletin, to Edenor and Edesur “to immediately and temporarily suspend the issuance of Debit Notes and Complementary Settlements in the terms of article 5 paragraph d) sections I, II and III of the Supply Regulations and to refrain from suspending supplies for non-payment of sums originated in the recovery sought based on said regulations, regardless of whether the users had generated the pertinent claim before their corresponding distributor or before this entity ”. The measure governs “while the information required from distributors about the way in which the procedures for the application of CNR are carried out is audited.”
The National Government prohibited Edenor and Edesur from cutting the electricity supply to users due to problems in billing the service
Both distributors must submit within the next five business days, a report on the number of invoices for Unregistered Consumption or registered in default or in excess, issued from March 1, 2020 to date, detailing for each Debit / Credit Note or Complementary Settlement: user identification; rate category; total amount of recovery or debit; date of detection of abnormality; the type of it; the base consumption used and how it was calculated; among other points in addition to indicating “Which of the reported invoices were objected to by the users and the result of the treatment given to each claim.”
In the cases that to date the supply remains suspended due to non-payment, the ENRE instructed Edenor and Edesur to proceed with “The immediate rehabilitation of the service.”
As specified by the body in charge of Maria Soledad Manin, there are 8,371 files of CNR objection claims. The accreditation of such types of abnormalities requires their real verification by the Distributors, as well as the normalization of the facilities where an incorrect operation of the meters has been noticed. However, the ENRE “observed the inaction of the distributors by not repairing the meter anomalies in a timely manner and not complying with the required precautions.”
“The objective of the initiative is to avoid a negative economic impact – even greater than that produced by the COVID-19 pandemic – on people who are users of the public electricity distribution service,” it was justified in the recitals of this resolution.
In this sense, the head of the ENRE indicated that progress is being made with the regulation of the procedure to be followed by Edenor and Edesur “to correct these deviations in the application of the rules of the Supply Regulation and the protective regulations of the rights of the users ”.
I kept reading:
Alberto Fernández signed the decree to treat Extraordinary Earnings and expects it to be approved in March
They regulated the registration of rental contracts: what steps should owners and real estate companies follow