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Profeco will serve consumers affected by Interjet

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Mexico City / 11.30.2020 21:00:06

The Federal Consumer Prosecutor’s Office (Profeco) reported that so far it has made 69 consultations to consumers affected by the cancellation of 62 flights of the Interjet airline, in the last three days.

In a statement the body that directs Ricardo Sheffield PadillaHe pointed out that the company attributed the non-compliance to operational needs, between last Saturday and Monday, November 30, where a total of 3,756 passengers were affected.

He recalled that on November 3, the attorney general’s office issued an alert about the risk of establishing business relationships with Interjet, due to the repeated breaches of legal provisions to the detriment of the human rights of consumers.

« This year, until before last weekend, Profeco had 1,542 registered complaints against this airline, and 904 were pending, » he said.

Profeco indicated that, among the rights of passengers, since they are cancellations attributable exclusively to the airline, it must, in accordance with the Civil Aviation Law and the choice of the affected passengers:

-Reintegrate the price of the ticket or passage ticket or the proportion that corresponds to the unmade part of the trip. -Offer you, with all the means at your fingertips, substitute transportation on the first available flight and provide you, as a minimum and free of charge, access to telephone calls and sending emails; food in accordance with the waiting time until boarding another flight; Accommodation in a hotel at the airport or in the city when an overnight stay is required and, in the latter case, ground transportation to and from the airport.- Transport you on a later date that suits the same passenger to the destination for which the flight has been canceled .-In the cases of paragraphs a) and c) above, the airline must also cover compensation to the affected passenger that will not be less than 25 percent of the price of the ticket or the unrealized part of the trip. This compensation must be paid by the airline within a maximum period of 10 calendar days after your claim by passengers.

He warned that if the airline does not respect the rights, consumers can go to the consumer’s telephone number, 55 5568-8722 and / or 800 468 8722; or through WhatsApp, at the numbers 55 8078 0488, 55 8078 0485 and 55 8078 0344.

Or, send an email to: conciliaexpres@profeco.gob.mx, during business hours of Monday to Friday from 09:00 to 19:00; Saturdays, Sundays and holidays from 10:00 a.m. to 6:00 p.m.

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