Spain has one of the telecommunication networks most extensive in Europe, reaching 80% of the population in fiber and 99% in mobile coverage, but this is not the reason why the networks are exempt from incidents and specific failures, in which there are network outages and breakdowns that cause connection problems, where the service does not work correctly or the network is not accessible due to lack of coverage.

These occasional incidents may be more local, or may even affect the national level, preventing internet connection on mobile and fiber, or making it difficult for them to set up calls correctly, so that those affected can be counted by tens, thousands or millions of users.

The reasons and scope of these incidents are as varied as the time it takes to resolve them, making it vital information about these kinds of problems, that helps to clear any to know how to proceed for its resolution once it has been ruled out that it is an error in our home, our WiFi or our mobile.

Currently, going to the operators’ social networks helps to know if other users are experiencing similar problems, and if the incidence is significant, the official accounts of these operators usually report on it, although they are not always as fast as they would be. wait.

To solve this lack of transparency about incidents in real time, operators such as MásMóvil have created specific tools to offer all the information in detail, but there are also Third-party services that report problems of any operator, as we are going to review.

Where to consult the incidents of MásMóvil

He MoreMobile Group It groups several brands such as Yoigo, Pepephone, Llamaya, Oceans, Lycamobile, Lebara or Hits Mobile, so it may happen that possible problems affect several of these operators at the same time.

For report all kinds of problems on your networks, both those that affect local areas and those that expand to various territories, the Group has created a twitter to know all kinds of incidents in real time, and a website that also collects these incidents, detailing the affected areas and status reports for your solution.

This service is the only one that is not based on reports from users with problems, but MásMóvil has implemented it in a way that automatically publishes internally logged issues to help quickly understand the dimension of the problem.

In case of incident in the fiber or ADSL service, to make waiting until the problem is more bearable, operators like Pepephone give away 5GB bonuses on mobile.

Where to consult the incidents of Telefónica Movistar

As the dominant operator, the case of Telefónica is somewhat peculiar, since in addition to the fact that its problems may affect its own brands such as Tuenti and O2As a wholesale fiber service, you can make almost any other operator using NEBA (indirect fiber) may be affected by incidents in your fiber network. In addition, other OMVs with Movistar coverage may also be affected, such as Digi, ION mobile or telecable.

For know incidents related to Movistar, the only direct source is through social networks such as Twitter or facebook, where the operator reports on massive incidents and where users transmit the first reports, however small the affected areas may be.

In addition to the more official way, there are other services where network failures are also collected, such as downdetector, failing or problems24.

Where to check Vodafone incidents

To know incidents related to Vodafone, which may also affect own brands such as Lowi and OMVs like Finetwork, he operator usually reports massive incidents directly on Twitter or facebook, although it is the users themselves who make the first reports on incidents of any kind known through the same social networks.

In addition to the more official way, there are other services where network failures are also collected, such as downdetector, failing or problems24.

In case of incident in the fiber or ADSL service, to make waiting until the problem is more bearableVodafone has a Plan B in which it gives away 10 GB bonuses on each mobile line.

Where to consult the incidents of Orange

To know incidents related to Orange, which may also affect own brands such as Jazztel, Amena, Simyo or República Móvil and to independent OMVs such as Virgin or Euskaltel among others virtual with Orange coverage; he operator usually reports massive incidents directly on Twitter or facebook, although it is the users themselves who make the first reports on incidents of any kind known through the same social networks.

In addition to the more official way, there are other services where network failures are also collected, such as downdetector, failing or problems24.