The Federal Consumer Prosecutor’s Office (Profeco) reported this Monday that 533 consumers will receive compensation for the failure that registered the network of the telecommunications company izzi last Wednesday, February 10.
In a statement, the agency in charge of Ricardo Sheffield Padilla explained that the compensation is given after the disagreements presented in relation to the service contracted with the telecom operator and after a pre-conciliation process with the provider.
He explained that according to the adhesion contract registered with the Attorney General’s Office, the provider is obliged to compensate him and to make a bonus for an amount proportional to the period of involvement.
However, he specified that an agreement was reached that the compensation be for a full day of service after having submitted his claim to Profeco or made his report through the physical or digital media of izzi.
Finally, Profeco explained that in order to process the bonus, starting this Monday, the people who presented disagreement must provide the name of the account holder and the subscriber number, so that the provider can apply the adjustment.
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