Everything indicates that the force that delivery acquired with the pandemic is here to stay, and although it may seem like a simple matter, much like taking an object from point A to point B, the truth is that professional companies are required to find their market niche and have operational efficiency, that is the key to delivery.
For example, in the market there are companies whose niche is immediacy, such as UberEats, Didi Food or iVoy, that at the moment in which you as a consumer place an order, they have the structure and logistics so that it reaches your hands in minutes or a few hours, which DHL or FedEx does not.
Today more than ever it is important that your company has delivery, since although many can do it themselves, it is best that you leave it in the hands of an expert so that the service is more effective and you focus on your business.
One of the most important points is trust. A bad delivery service can destroy the trust of your customers and make you look bad; on the contrary, a good service generates satisfaction in your consumers and reaffirms their trust towards your company, since they received their product in the time and conditions agreed.
The future of delivery
In a few years this industry will be extremely strengthened (more than it already is), as it has become a permanent need. Before the pandemic, people went to places to buy, now the most convenient way to purchase products or services is with home delivery, and not only in the “new normal”, but it will be a trend that will continue.
Large companies in the sector are beginning to incorporate new technologies to automate their processes. An example is Amazon, which designed a robot called Amazon Scout to send packages securely through autonomous delivery devices.
Another change for the industry has to do with people, the available workforce and, therefore, the cost of the service: it is not the same to pay a Rappi in Latin America than in the United States or in Europe, due to salary issues. For the next 5 years an increase in automation in this area is expected. The delivery of the future could require fewer people and more technology.