The industry of customer service is rapidly changing, and so are the technologies associated with it and the ways of providing quality assurance. Therefore, businesses that want to be competitive must also adapt to the latest trends and understand the risks of using a call center quality assurance tool that falls under the traditional model. Real-Time Intelligence Replacing Retrospective Reviews The creation of call center quality assurance software was largely meant to avoid the limitations of previous software that relied on going through phone and chat logs for customer service or sales activities, or monitoring recordings of these calls. The…
Author: Scott Kress
Scott Kress
Scott C. Kress is a news editor at Explica. He has over a decade of experience in journalism and has been published in several outlets, including The Washington Post, The Miami Herald and The Huffington Post.
For businesses that rely on transportation, fleet management or deliveries, having complete oversight of vehicle movements is essential. Vehicle trackers have become a vital tool in ensuring efficiency, security and cost-effectiveness. By providing real-time data on vehicle location, speed and route history, they enhance operational visibility and help businesses make informed decisions. Real-Time GPS Tracking for Greater Efficiency One of the key advantages of vehicle tracking systems is the ability to monitor vehicles in real time. GPS tracking allows businesses to know exactly where their assets are at any given moment, reducing unnecessary delays and optimising routes. This increased visibility…
J4L Review: If you’re looking for an online dating site that simplifies international connections, J4L (Jump 4 Love) is an excellent platform to explore. With its well-designed features and commitment to security, this site helps people build meaningful relationships with ease. Whether you’re searching for romance, companionship, or a lifelong partner, dating Ukraine J4L offers the right tools to make it happen. What Makes J4L a Top Choice? There are countless dating sites, but J4L stands out for several reasons: J4L streamlines the dating experience, making it easier to find a compatible match. How to Get Started on J4L Creating…
In the ever-evolving world of wellness, one trend is making waves across the United States—non-alcoholic drinks that give you a buzz. As more people seek healthier alternatives to alcohol, consumers are turning to hemp seltzers for a smooth, enjoyable experience without the drawbacks of traditional alcoholic beverages. What Are Hemp Seltzers? Hemp seltzers are THC-infused sparkling beverages made from hemp-derived cannabinoids. Unlike alcohol, which impacts the liver and causes hangovers, hemp seltzers provide a light, uplifting effect without dehydration or sluggishness the next day. These drinks have gained massive popularity as they offer a clean, low-calorie option for those who…
Families play a huge part in our lives. They have the ability to make us feel comfortable and protected. Parents, siblings, grandparents, children, grandchildren and spouses all have a close knit bond that strengthens with every interaction. Sometimes, a person may not be related to you but due to the nature of the bond formed, you consider them as family. Such as, a best friend, a cousin or neighbor. What makes these relationships last? Today we’ll be looking into the mechanics of family bonding and how meal time plays a huge role. The Importance of Gathering for Meals One way…
Jewelry has historically represented sophistication, social standing, and individual expression. Regardless of whether it’s an upscale boutique or a quaint jewelry store, the atmosphere and arrangement of the shop significantly impact customer attraction and elevate the shopping experience. Concurrently, obtaining top-notch jewelry from a reliable manufacturer is equally important. This article investigates the significance of jewelry store design and offers guidance on selecting the appropriate Chinese jewelry manufacturer to ensure the success of your business. The Importance of Jewelry Shop Design The design of a jewelry store goes beyond mere aesthetics; it plays a crucial role in influencing customer interaction,…
Disposable cutlery has become essential to our daily routines, whether for fast food, restaurants, or hosting memorable events. However, the environmental toll of traditional plastic cutlery is increasingly hard to ignore. These plastics take centuries to decompose, piling up in landfills and polluting our oceans, while their production contributes to greenhouse gas emissions. The time has come to embrace biodegradable disposable cutlery, a sustainable alternative that meets our modern needs without compromising the planet. One of the most significant advantages of switching to biodegradable disposable cutlery is its eco-friendly composition. These utensils are designed to break down naturally and are…
Ah, Baccarat, a game synonymous with class and grace. You only need to look at any Hollywood movie centred around the casino and you’ll see the famous old-school game leading the way. What was once a game where you would be sitting around the table with peers, dressed to the nines, is now an online game available to the masses. The casino has changed in monumental proportions over the last decade, and although it still stands as one of the most glamorous forms of entertainment, the online world has made it easier than ever to join in. We all love…
Online games have evolved from simple, pixelated fun to immersive, interactive worlds that draw players in with rich stories, complex characters, and exciting adventures. The core of many of these games revolves around quests and treasures, elements that make the experience not just enjoyable, but downright addictive. In this article, we’ll explore why adventure and treasure hunts in online games have such a magnetic pull on players and how these elements shape the gaming experience. The Quest for Adventure: A Journey That Never Ends Whether it’s embarking on a journey across vast open worlds or solving intricate puzzles, the allure…
Your home is your haven; even beautiful and clean spaces often develop troublesome areas over the years. These are problems that, if noticed early enough, can help you avoid the cost of having to have them repaired or fixed and, at the same time, keep your house safe by making it as comfortable as possible. Anything from water leakage to compromised structural integrity needs the attention of homeowners at one point or another. In this guide, you’ll learn how to recognize that some areas in your home have potential problems that could develop into significant issues. 1. Inspecting for Water…