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A technical failure produced duplication of debits in Banco Nación customer accounts

Stock Photo - Upper facade of the central headquarters of the Banco de la Nación Argentina (BNA), in Buenos Aires.  Mar 26, 2019. REUTERS / Agustin Marcarian Stock Photo – Upper facade of the central headquarters of the Banco de la Nación Argentina (BNA), in Buenos Aires. Mar 26, 2019. REUTERS / Agustin Marcarian

A failure in the computer system of the Banco de la Nación Argentina (BNA), originated in the Link network, affected the movement of an undetermined number – and in principle small – of incorrect debits to clients in the official banking entity, basically through duplication of some operations.

The situation originated – the Bank said in a statement – from “a technical failure generated by the Red Link, which affected some debit movements applied to customer accounts.”

Bank sources assured that they are working on solving the problem, which affected few accounts, and that everything will be solved by next Monday at the latest, when banking activity is restarted.

From the entity they also stressed that It was a technical problem that has been identified and is in the process of being corrected. It is not, they emphasized, a hacking of the computer system or bank accounts or anything similar.

The explanation may not be enough to satisfy the customers affected by the problem, although the official entity did not give details regarding the number of operations achieved.

The Bank statement

The Bank’s statement expressly states: “Important information: In relation to the failure that is registered in the computer system and that affects the movement of debits of some clients, the Banco de la Nación Argentina (BNA) informs that“ it is working intensely to resolve the technical situation ”.

In addition, the entity assured that “the funds debited for this error will be credited next Monday” in the respective accounts of the BNA users. The situation originated from a technical failure generated by Red Link, which affected some debit movements applied to customer accounts.

The statement ends with the following paragraph: “The BNA apologizes to customers for the situation and reiterates that next Monday the situation in the accounts will be normalized.”

Before .’s query about possible queries or procedures by clients, from the Nation they indicated that no client has to do any paperwork or management, that the problems are perfectly identified and that the entity’s team of technicians and computer scientists is working intensely in solving the problem.

Everything will be solved, they assured, no later than next Monday.

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